Following the initial admissions process, in-room digital whiteboards offer patients updated and personalized insights on their discharge status, care journey, and daily schedules. The whiteboard proactively shares information and encouragement on the ways they can work toward returning home. Upon gaining access to their health information and reviewing the details, patients are empowered to make more informed decisions about the kind of care they would like to receive during and after hospital admission. There are also opportunities for patients to provide input about their hospital stay, from providing real-time feedback about their clinicians to selecting the language interface on their television to inputting content for display on a whiteboard or digital door sign. This provides a sense of being heard and participating in their care, fostering collaboration between patients and staff.
Find the right connection to enhance outcomes
Evidence suggests that modern patient engagement solutions best assist in tailoring care to the unique needs and preferences of each patient. These data-driven solutions open the door to an enhanced patient experience with customizable educational materials, easy communication methods, collaboration tools, and patient independence through meal ordering and environmental controls.
Transforming healthcare ecosystems requires a trusted end-to-end service provider to be equipped in delivering value to patients. A partner with a secure and universal patient engagement system will help healthcare teams seamlessly collaborate with patients and families. With a focus on the patient, digital transformation is accelerating care and ensuring it becomes a 2-way street that leads to better outcomes and experiences.
About the author: Dave Bennett is the CEO of pCare. His visionary approach to patient engagement, digital and mobile technologies, and IT integration ensure continuous innovation of the #1-KLAS ranked pCare platform and a company culture dedicated to delighting customers. Prior to joining pCare, Dave served in a variety of executive roles at ViiMed, GetWellNetwork and StayWell. Dave holds a CISM certificate from ISACA and is an active member of the Healthcare Information and Management Systems Society (HIMSS), The American Health Information Management Association (AHIMA), Information Systems Audit and Control Association (ISACA), and the American College of Healthcare Executives (ACHE).
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