MR - Achieva R188.8.131.52 - Service Manuals
August 28, 2019 09:19
Hello colllegues, I have found out differences in the field between R184.108.40.206 (eg. works w/Response Gen) and R220.127.116.11 (eg. works only with dongle) in Achieva/Intera systems. Could you help me learning more in the SMI/SMI manuals for new release R18.104.22.168 ?
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re: MR - Achieva R22.214.171.124 - Service Manuals
September 01, 2019 11:59
Do you have the dongle? Did you do the software upgrade?
February 13, 2020 09:28
You have to restore the Release 126.96.36.199 or before to work w/o dongle. I have a site that I will have to reload software because Philips engineer came in and installed 188.8.131.52 and took the backups and when asked about it they said they don't have the backups any longer.
I worked for Philips and the books, software, service tools, etc... where purchased and invoiced, the property of the customer. Those rel.X.X.X.184.108.40.206.5...'s that are installed, the fse is suppose to backup the system before installing, they are suppose to backup the systems on PM's.
ElsMed engineers are located in four different countries. 24 hour response time to any service call. Service agreement provided for end-users range from a 6 month period to a 3 year period and covers all system spare parts.