States like California and New York are already exploring laws that would prohibit providers from collecting debts from patients below certain Federal Poverty Level (FPL) thresholds or selling medical debt altogether. These reforms will likely accelerate the adoption of retail-inspired financing solutions that prioritize transparency and patient affordability.
These changes allow health systems to build patient trust by offering equitable financial solutions. Transparent financing tools and proactive outreach and education will enable providers to navigate regulatory changes while improving patient outcomes. The Medical Debt Relief Act, enacted in New Mexico in 2023, is a model for how such reforms can reshape the industry.
2025: A new frontier for healthcare
As 2025 approaches, providers face a critical juncture. The industry's ability to adapt to economic pressures and technological advancements will determine its success in balancing financial sustainability with patient-centered care. From patient financing programs to integrated HealthTech platforms, the trends outlined here highlight the transformative potential of innovation. By prioritizing affordability, accessibility, and efficiency, health systems can confidently navigate the challenges of 2025 and beyond.
About the Author: Meredith Kirchner is a seasoned healthcare operations leader with over 20 years of experience. She currently serves as the chief operating officer at Curae, where she focuses on improving operational efficiency and client satisfaction through innovative financial solutions for multi- hospital health systems. Meredith has a strong background in healthcare consulting and technology, having held senior roles at Patientco and Ernst & Young. Her experience lies in optimizing organizational workflows and enhancing patient financial access, making her a pivotal figure in driving Curae's growth and industry reputation.
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