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University of Michigan Health-West expands adoption of Nuance Dragon Ambient eXperience

Press releases may be edited for formatting or style | October 13, 2021 Artificial Intelligence Health IT
BURLINGTON, Mass., Oct. 13, 2021 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced that the University of Michigan Health-West (formerly Metro Health – University of Michigan Health) has expanded its deployment of the Nuance® Dragon® Ambient eXperience™ (DAX™), an ambient clinical intelligence solution that empowers physicians to reduce administrative workloads and focus on patient care with clinical documentation that writes itself.

The Nuance DAX pilot at University of Michigan Health-West began earlier this year throughout primary and specialty care settings. The expansion to the hospital's entire primary care group will allow even more healthcare providers to focus on the patient rather than the administrative tasks, resulting in significant time savings, improved patient care, and, ultimately, better health outcomes.

"We have already discovered multiple advantages to suggest that Nuance DAX could become a transformative innovation for our organization," said Dr. Lance M. Owens, Chief Medical Information Officer at University of Michigan Health-West. "This technology captures documentation automatically and enables better patient-provider engagement. It is yet another way we are relentlessly pursuing our vision to deliver innovations that change care and care that changes lives."

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"University of Michigan Health-West is a model for the deep partnerships needed to transform healthcare delivery and empower physicians with the advanced technology they need to provide personalized patient care," said Diana Nole, Executive Vice President and General Manager of Nuance Healthcare. "Nuance DAX works seamlessly in the background unlocking the physician from the burden of administrative tasks and enables them to focus solely on the patient. This was our vision when introducing Nuance DAX, and now, together with our customers like the University of Michigan Health-West, we are bringing that vision to life by delivering an enhanced patient-provider experience."

In initial surveys, when asked to compare their visits when their providers used Nuance DAX to previous healthcare encounters, patients overwhelmingly agreed with several performance indicators, stating:

"My visit felt more like a personable conversation"
"The provider seemed to be more focused on me during the visit"
"The provider spent less time typing on their computer"

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