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Arkansas Otolaryngology Center provides notice of data privacy event

Press releases may be edited for formatting or style | October 23, 2020 Cyber Security Health IT

What is AOC doing in response? Information privacy and security are among AOC's highest priorities. AOC has strict security measures to protect the information in its possession. Upon learning of this incident, AOC changed all employee email account passwords and took steps to secure the accounts. AOC is currently implementing additional technical safeguards as well as training and education for employees to prevent similar future incidents. They are also offering the impacted individuals access to complimentary credit monitoring services as an added precaution. Because AOC has insufficient contact information for some of the individuals whose information may be contained in the impacted email accounts, they are providing notice to those potentially impacted individuals by way of a notification published to Arkansas media outlets.

Whom should individuals contact for more information? If individuals have questions or would like additional information, they may call AOC's dedicated assistance line at 1-800-939-4170 (toll free), Monday through Friday, 8:00 a.m. to 8:00 p.m., Central Time.

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What can individuals do to protect their information? While AOC is unaware of any actual or attempted misuse of any information involved in this incident, they encourage those potentially impacted by the event to take steps to better protect against identity theft and fraud if they feel it is appropriate to do so.

Monitor Your Accounts. To protect against the possibility of identity theft or other financial loss, AOC encourages you to remain vigilant, to review your account statements, Explanation of Benefits statements, and to monitor your credit reports for suspicious activity.

Credit Reports. Under U.S. law, you are entitled to one free credit report annually from each of the three major credit reporting bureaus. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also contact the three major credit bureaus directly to request a free copy of your credit report.

Security Freeze. You have the right to place a "security freeze" on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization. The security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a security freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a security freeze on your credit report. In order to request a security freeze, you will need to supply your full name, address, date of birth, Social Security number, current address, all addresses for up to five previous years, email address, a copy of your state identification card or driver's license, and a copy of a utility bill, bank or insurance statement, or other statement proving residence.

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