Nuance and Microsoft integrate Dragon Ambient eXperience and Microsoft Teams for virtual telehealth consults

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Nuance and Microsoft integrate Dragon Ambient eXperience and Microsoft Teams for virtual telehealth consults

Press releases may be edited for formatting or style | September 15, 2020 Health IT Telemedicine

"Telehealth has grown in just a few months from being an infrequently used, specialized solution prior to the pandemic to becoming core to how we deliver care today and in the future. The integrated Nuance-Microsoft Teams solution will be game-changer for our clinicians and patients alike," said Dr. William Silver, medical director, Triangle Region EmergeOrtho. "This integration brings us the ease of use, reliability and security of the Microsoft Teams platform for healthcare, and the ability to automatically capture and document patient-physician encounters with Nuance DAX to significantly ease the burden of clinical documentation."

"Through our strategic partnership with Nuance, we are combining the best in Nuance's conversational AI technology with Microsoft Teams, Azure and Azure AI to accelerate and scale the development and adoption of innovative solutions that emphasize the essential and personal aspect of quality healthcare between a physician and patient," said Gregory Moore, M.D., Ph.D., corporate vice president, Microsoft Health. "This important milestone and the integration of Microsoft Teams within the Nuance DAX solution will empower front-line care providers to positively transform the patient care experience."

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Nuance DAX leverages and extends the proven power of Nuance Dragon Medical, relied upon by over 550,000 physicians globally, and is already delivering significant outcomes, including a 20% increase in patient throughput, 50 to 75% reduction in clinical documentation time, an 88% increase in provider satisfaction scores for clinical documentation, and patient consent rates of over 90%.

The Nuance DAX solution is built on top of Microsoft Azure, a highly secure HITRUST CSF-certified platform, compliant with the HITECH Act, and has implemented the physical, technical and administrative safeguards required by HIPAA. As part of the strategic collaboration between the two companies, Nuance has migrated the majority of its on-premises internal infrastructure and hosted products to Microsoft Azure and is a Microsoft Office 365 customer for its more than 8,500 employees worldwide, empowering them with the latest in collaboration and communication tools, including Microsoft Teams.

The companies will demonstrate the integrated DAX-Teams telehealth solution available to customers for private preview at the Microsoft Ignite virtual conference Sept. 22-24, 2020.


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