From the May 2020 issue of HealthCare Business News magazine
ISO (International Organization for Standardization) is a third-party, non-government, international organization that develops standards and practices to ensure the quality, efficiency, and consistency of a company.
Their standards provide guidelines and requirements that ensure all processes and services of a company are optimal and customer-centric. The most widely-used certification is ISO 9001 - Quality Management System, which integrates a system of principles and actions into the existing business model. This system focuses on eight main principles: customer focus, leadership, the involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, and mutually beneficial supplier relationships.
If an organization is ISO 9001 Certified, this means they have met the requirements laid out in the ISO 9001 guidelines, as well as outline and follow an effective quality management system. They also must identify areas for improvement and actively pursue betterment. The current standard certification guidelines of ISO 9001 is ISO 9001:2015.
Many industries implement ISO guidelines to improve the quality of their products, services, and systems. Companies and even entire industries are beginning to require ISO 9001 certification from vendors or contractors as a prerequisite for doing business. It is crucial to interact with a company that has been carefully vetted by a third party and strives to improve on specific areas. Certified organizations are regularly audited to ensure they are actively following best practices and consistently delivering the best products and services.
In addition, companies that are ISO certified record higher internal efficiency, which enables them to achieve better operational capacity and fewer mistakes, both of which result in a better product or service for the consumer. When it comes to servicing life-saving equipment, all operations must run smoothly and effectively with as few mistakes as possible. You want your Biomed service to come from an organization with the highest possible standards of quality and excellence, and ISO certification is that benchmark.
ReNew Biomedical is a depot repair and on-site biomedical service company, and we take pride in our ISO 9001:2015 certification. Our certification shows potential customers that we are serious about the quality of our work and our processes and lets them know we have a focus on continual improvement. By optimizing our system and operations, we save time and money with our equipment workflow, which we then pass on to our customers in the form of lower cost and quicker turnaround times.
Having a quality management structure in place allows us to focus on ways to improve our service. Maximizing our efficiency allows us to offer competitive pricing for single service or discounted yearly contractual agreements. Our mobile workshops have been traveling the country, performing on-site maintenance at outposts with many units. We implemented a 24/7 BioPortal on our website that lets customers schedule service, manage service across locations, track the progress of their units in our workshop, and much more. We also offer 2-4 year apprentice training and CBET certification study and reimbursement for our Biomeds. These efforts to improve our service, both on the workbench and in our office, are a significant reason we are growing over 30% per year.
In addition to being ISO 9001:2015 certified, ReNew Biomedical's military-trained biomedical technicians have standards that exceed our customer's expectations and the manufacturer's specifications. Our CBETs and BMETs are fully licensed to service and repair Defibrillators, Ventilators, AEDs, Patient Monitors, IV Pumps, Ultrasounds, ECG/EKGs, Electrosurgical Units, and Vital Signs Monitors. Our ISO certification is essential to us because it shows our focus on always delivering premium service at the best price. We are committed to providing value to our customers and proving without question that our practices raise the bar in the Biomed industry.
This article was sponsored by ReNew Biomedical