Seller assumes all responsibility for this listing.
Condition: Used - Excellent
Type: Ophthalmology Chair and Stand
Model: 1220 AND ENCORE STAND
Warranty: 6 MONTHS
MARCO TILT CHAIR / MARCO ENCORE STAND.
6 MONTHS OF WARRANTY
Warranty information can be found within the product description. Warranties will vary by product, condition (Factory New, Factory Refurbished, and Certified Refurbished), and by the manufacturer.
Factory New Items: Warrantied by and through the manufacturer. All warranty claims must be processed through the original manufacturer. A.O.E is available to assist with any manufacturer warranty claims.
Factory Refurbished: Products are warrantied by and through the manufacturer. All warranty claims must be processed through the original manufacturer. A.O.E is available to assist with any manufacturer warranty claims.
Certified Refurbished: Include a warranty through A.O.E. The warranty on certified items is a parts & labor warranty that covers faulty components and defects. Warranty does not cover routine maintenance, consumables, everyday wear items, and user damage. After the expiration of the warranty period, A.O.E is available to assist with technical support.
* Please note that shipping charges are usually not covered under warranty for non-continental US orders and orders for Factory New and Factory Refurbished items.
Submit a Warranty Claim
To submit a warranty claim, please contact us with details on how (steps executed) and when (time and date) the problem occurred. We will also require the order number, serial number, and media (photos & videos showing the issue and how everything is connected).
Our team will open a support ticket and assist you every step of the way.
Certified Satisfaction Guarantee
A.O.E has certified technicians who are standing by to assist with any questions. Although issues are rare, they can appear and usually are easily resolved over the phone. If the problems are not resolved remotely, our team will determine whether the item should be sent back to A.O.E or send a technician on-site for repairs.
To expedite a response to your issue, be prepared to provide details on how (steps executed) and when (time and date) the problem occurred. We will also require the order number, serial number, and media (photos & videos showing the issue and how everything is connected). Let us know if you feel that our quality does not meet your expectations, and we will work to achieve your satisfaction.
Extended warranties are available for purchase up until the date of standard warranty expiration. Please keep in mind that any item(s) out of warranty or not purchased through MFI will either need to be sent in for calibration or certified on-site by an A.O.E -hired technician prior to purchase (charges may apply).
Product Service (Out of Warranty)
Our technicians & engineers offer services for items that are out of warranty or not purchased through MFI Medical. These services include repair as well as certification. Most services are billed at an hourly rate, and we do offer some flat rate repair or exchange services for specific items.