The inspector general of the VA has uncovered
thousands of canceled and delayed requests for
imaging procedures in an audit of the VA

Audit of VA uncovers over 100,000 canceled and delayed imaging orders

December 12, 2019
by John R. Fischer, Senior Reporter
An audit carried out by the inspector general for Veteran Affairs has uncovered more than 100,000 diagnostic imaging orders that were improperly canceled or delayed by VA employees.

An estimated 106,000 requests for radiology and nuclear imaging exams were canceled between September and December 2017, with decisions stemming from scan backlogs, breakdowns and mismanagement at every level of the agency, according to the auditors. They assert that such actions put the health of patients at risk.

“This Office of Inspector General report focuses on events that date to more than two years ago,” said the VA in a statement to HCB News. “It found that no patients were negatively impacted and all recommended follow-up care based on exam results occurred in a timely manner. VHA concurs with all of the OIG’s recommendations and is executing improvements to the radiology and nuclear medicine exam request process.”

The auditors looked at backlogs and cancellations at nine VA facilities and contacted staff at about 40 in Iowa City, Tampa, Cleveland, Las Vegas, Los Angeles, Dallas; Salisbury, North Carolina; Aurora, Colorado; and Bay Pines, Florida.

They wrote that the issue arose from a lack of control among radiology supervisors “to ensure canceled … requests received the appropriate clinical review,” and from staff members not following guidelines when making cancellations, according to USA Today.

Many orders canceled were made months or years in advance. Delayed tests were pushed back by weeks. Though no veterans were reported harmed, the report concluded that as many as 115,000 exams out of 660,000 had not been completed on time, some within two weeks for urgent requests or within a month for routine tests. Roughly one in six routine tests took an average of 43 days to complete, while one in four urgent exams took an average of 34 days, more than twice as long as they should.

Jeff Dettbarn, a former Iowa City Veteran Affairs hospital radiology tech, said he “knew something was not right” in 2017 when a patient showed up for a scan, and found that an individual who was not a physician had canceled the exam.

After reviewing cancellations for MR, CT and ultrasound, Dettbarn reported the issue to his hospital. He was later reassigned to administrative duties in a move that he says was retaliation for speaking out on the matter.

Dr. Laurence Meyer, who oversees specialty care for the national VA, told USA Today in 2018 that they had “received word that a few places haven’t been following the directive as intended,” and said that, “we’ve sent out teams and have reviewed and are aggressively working to fix that.”

Additional blame was attributed to short-staffing at VA healthcare facilities, equipment shortages and poor oversight. While four different policies were implemented nationwide by VA radiology leadership in 2016 and 2017 to clear up the backlog, instructions failed to convey clearly who was authorized to review or cancel orders and when.

“There was no clear direction that outlined these expectations,” wrote the auditors, who said that regional oversight was inconsistent in ensuring local facilities followed the guidelines. Local VA managers also failed to see if clinical providers reviewed outdated or overdue orders before they were cancelled, to verify if patients still required examinations recommended for them.

The VA inspector general has referred half a dozen cases out of 113 canceled orders for further review on the grounds that the patients still need the diagnostic exams requested for them. Among the steps being implemented by the VA to avoid similar situations in the future are:

• Distributing a clinic management model that includes guidance for facilities to provide adequate radiology resources, including staffing and equipment.
• Establishing a lead radiologist within each veterans integrated service network (VISN), and delineating responsibilities for monitoring and compliance on access, scheduling, and orders management.
• Evaluating radiology and nuclear medicine scheduling workload and ensuring that medical support assistant staffing is adequately distributed.
• Strengthening audit mechanisms and requirements to monitor and ensure compliance with policies and procedures for canceling exam requests.

The new guidelines are expected to be in complete effect by July 2020.