The pandemic is prompting potentially permanent changes to the workforce. Only 23% of respondents say that the ratio of administrative staff working remotely is likely to return to pre-pandemic levels, while 66% said the ratio will remain at levels reached during the pandemic and 11% said the ratio will continue to increase.
More than half of respondents (52%) say the pandemic has driven their organization to adopt new processes, positions, or departments that will be continued going forward.
Seventy-five percent of respondents have experienced adverse revenue cycle impacts during the pandemic, including a higher percentage of Medicaid patients and increased rates of insurance denial.
The Kaufman Hall State of Healthcare Performance Improvement Report is an annual publication that analyzes the performance improvement and cost transformation efforts of hospitals and health systems. Results are based on survey responses from 73 hospital and health system leaders nationwide, including representatives from all regions of the country as well as from urban, suburban, and rural markets.
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