From the August 2016 issue of HealthCare Business News magazine
Health systems are faced with complex decisions when selecting equipment service providers. Technical service support, such as equipment maintenance and repair, is a critical component in helping health systems provide high-quality care and manage costs. When selecting a service partner, decision makers have to analyze cost and evaluate the benefits of a service contract versus repairing as needed, among other factors.
In today’s rapidly evolving health care landscape, solely providing equipment repairs may no longer be enough. Health systems need more from their partners. In fact, health systems ranked availability, quality and reputation as the top three factors they consider when selecting an equipment service provider, based on an independent research report.
To respond to the demand for enhanced partnerships, some equipment service providers are expanding their offering to provide value-added services to health systems. Here are a few ways service providers are using their equipment expertise and commitment to quality service to forge stronger relationships and establish themselves as a true asset.
Deliver quick and quality repairs
Every moment without working equipment is a loss to your health system, staff and patients. Undertaking an equipment service contract helps you initiate repairs quickly and easily. Often it only takes one call to begin work, eliminating the hassle of issuing purchase orders or seeking out individual quotes. Not only can your team feel confident that equipment will be serviced quickly, but some equipment service providers have access to original equipment manufacturer tools and parts ensuring that the repair is made right, the first time.
Instead of waiting for your equipment to break down, which can lead to costly repairs and downtime, find a service provider committed to making sure your equipment is ready when you need it. Some service providers offer routine preventive maintenance checks, which means inspecting devices thoroughly to ensure all components are operating properly. Not only does this provide peace of mind to staff, but it can reveal needed repairs before a major breakdown, helping to reduce downtime.
And while some equipment breakdowns may be unpredictable, partnering with an equipment service provider who is committed to solve a problem, make a repair or get you the equipment you need to stay on schedule can help you maintain peak operational efficiencies and provide quality patient care. This includes offering immediate, onsite repairs, a 24/7 troubleshooting hotline, or loaner equipment to help keep your staff and patients on schedule.
