As health IT adoption advances, providers must rely on diverse yet integrated systems. As a result, the company is opening up its patient monitoring platform and product portfolio so that third parties can integrate their applications or hardware into Welch Allyn systems and provide the gateway to electronic medical records.

"Sophistication, integration, connectability and scalability. As facilities become more reliant on technology, and as more companies and third parties interact, service now becomes more mission critical and a core element to the overall solution," DiFraia said.

With the new Partners in Care Services program, customers can choose from different support service options to aid in maintenance, and each program can be tailored to fit the specific product in any environment. The program was developed with common customer service pitfalls in mind, so it provides not only one-on-one product counseling, but also access to service tools, the support center and new discounts. Education and online technical training are also critical components to the WA Service strategy.

For more information please visit:
http://www.welchallyn.com/promotions/services/default.htm

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