If you're looking for high-quality parts for your diagnostic needs at up to 60 percent off of OEM prices, look no further than DOTmed 100 J&M Trading.

The business was incorporated in 1991 by Dave Dilick, who had years of experience working in the radiographic and third-party aftermarket industries, and was considered an X-ray tube specialist by those in the know. With his wife by his side in his Goodlettsville, TN office, the pair relied on the help of the family to get the business up and running.

Early on, Dilick made the decision to concentrate on diagnostic imaging equipment and provide 24/7 service for his customers. His business plan worked, as in the last two decades, J&M has grown into one of the leading third party, diagnostic imaging replacement parts vendors in the world.

Even so, the company has stayed in the family in most respects. Their daughter Mary D. Lampley is the VP, both sons were integral in the growth (until heading off on their own business ventures), and various other family members work in the marketing and accounting departments.

"We consider this a family business and we like to keep it small so we have few hands on everything," said Lampley. "We have under 20 employees, which really helps us; everyone can keep an eye on everything and nothing slips by. When you are a bigger company, things get lost going from person to person."

When the Dilicks started the business, there were only a handful of businesses trying the remarketing angle, and Dave quickly found his niche.

"Dave is quite the genius when it comes to repairs," Lampley said. "Early on, my father patented a tube process that can extend the life of an X-ray tube. We capitalize on that."

Their customers know that if they need a part, they can go to J&M and get great service in a timely manner.

"We've got 30,000 square feet of parts, most of it inventory, where everything is banked and fully tested," Lampley said. "As a rule, we generally deinstall working systems, bring them back here, and basically tear them down to put good, reliable,parts into stock. Each part is then static bagged, inventoried, and ready for shipment."

More than 90 percent of their sales come from in-stock items, and on the rare occasion that they don't have a part on their shelves, they have good relationships with other vendors who can help.

"Our primary goal is to please the customer whether it's a $35 part or a $10,000 one," Lampley said. "If you please the customer, they are more apt to come back. We don't require a minimum. We work just as hard for one part as any other."

Looking toward the future, Lampley expects J&M to concentrate on procuring more parts and continuing to grow in other areas of the company.

"In five years, I would like to be selling five times what we are now, but money isn't everything for us. We collect a lot of old, harder-to-find parts and relatively new parts that no one else carries. In the future, Ihope to be doing more repairs and refurbishments," she said. "I would like to get more parts for newer systems and build a larger certified-vendor database. Our number-one goal is to keep customers happy."

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